3 Advantages of Using the Right Specialty Distributor
By: Allen Anderson / July 28, 2015

Choosing the right specialty construction distributor isn’t an easy task to come by. Working with an inadequate company can lead to poor quality products, limited product offerings and unsatisfied customers. But once you find the right one, there’s no turning back. A few advantages of using world-class specialty construction distributors include extensive product and industry knowledge, trusted in the marketplace and unparalleled customer service.

Knowledgeable

The right specialty construction distributors are seasoned industry leaders, giving them an edge with years and years of hands-on experience. They are experts in every single product and product line out there. Whether a legacy product has been overhauled or a new, innovative product has come to market, specialty distributors are the first to know. They also carry a wide range of products from sealants to waterproofing to concrete restoration. It is their job to be industry experts on every product line by forging long-term relationships with trusted and respected suppliers.

Contractors tend to make the common mistake of choosing the first distributor they come across. The major downside of this is, likely, that company will be very unknowledgeable about specific products and the industry as a whole. When it comes to construction products, you need to get your information from the experts. Running the risk of using a wrong or inferior product when it comes to construction can be very harmful. It is extremely beneficial to take the time to seek out an experienced distributor.

Trustworthy

As mentioned above, notable specialty construction distributors create long-standing relationships with esteemed industry suppliers. These suppliers produce quality products that are well known among contractors and construction workers alike. They carry the highest quality products that are used in major commercial projects nationwide. You’ll never feel as if you are being sold an inadequate or poor quality product.

The wrong specialty construction distributors sell inferior products from less-known suppliers. They haven’t taken the time to create and sustain lasting relationships with the best in the business. This really compromises product quality and selection.

Customer Focused

Specialty construction distributors focus on customer service above all else. First class customer service is their number one priority. Being the liaison between the supplier and the customer means that they have to have both of their interests in mind. Stocking products locally to provide fast delivery and having a full-time trained staff of salespeople at your disposal around-the-clock. Specialty construction distributors are continuously working on improving processes based on customer feedback.

Having a customer-first business model isn’t cheap. The majority of poor distributors sacrifice superior customer service to save a few dollars. The sales teams aren’t well equipped to answer questions and address concerns. In such a dynamic industry, placing your customers above all else is crucial.

Although there are a number of other advantages when it comes to choosing the right specialty distributor, being knowledgeable, trustworthy and customer-focused are of utmost importance in this industry. Make sure you do all your research in order to find the best fit for you and your customers.

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